Privacy Policy

1. Information We Collect

When you book with Upward Cleaning Services (online or via WhatsApp), we collect your name, phone number, email address, service address, and basic details about the items requiring cleaning (e.g., condition, type of sofa, mattress size). If you create an account, we also store your sign-in email and your booking history, including any loyalty stamps and rewards you earn.

2. How We Use Your Information

We use your information exclusively to provide our cleaning services: coordinating scheduling, processing payments, sending booking confirmations and updates, operating your account and loyalty stamp card, and providing personalized post-cleaning care instructions. Because we specialize in baby-safe and pet-safe cleaning, knowing if you have pets or infants helps us ensure the correct medical-grade sanitization procedures are used. We do not sell, rent, or trade your personal information to third parties.

3. Payments, Service Providers & Cookies

Online payments are processed by Stripe; your full card details go directly to Stripe and never touch our servers. If you set up a recurring cleaning plan, Stripe securely stores your payment method so future visits can be charged as described in our Terms of Service. Accounts and booking data are stored with Google Firebase on servers in Singapore. We use Google Analytics cookies (with consent) to understand how visitors use the site. WhatsApp conversations are protected by WhatsApp's end-to-end encryption.

4. Your Rights (PDPA)

In line with Singapore's Personal Data Protection Act, you may ask us to access, correct, or delete the personal data we hold about you, or withdraw consent to its use. Contact us using the details below and we will respond within a reasonable time.

5. Contact Us

If you have any questions regarding how we handle your data, please contact us at enquire@upwardcleaning.sg or message us on WhatsApp.