Privacy Policy

1. Information We Collect

When you book with Upward Cleaning Services (online or via WhatsApp), we collect your name, phone number, email address, service address, and basic details about the items requiring cleaning (e.g., condition, type of sofa, mattress size). If you create an account, we also store your sign-in email and your booking history, including any loyalty stamps and rewards you earn.

2. How We Use Your Information

We use your information to provide our cleaning services: coordinating scheduling, processing payments, sending booking confirmations and updates, operating your account and loyalty stamp card, and providing post-cleaning care instructions. Knowing if you have pets or infants helps us choose the right products and steps for your home. We do not sell, rent, or trade your personal information to third parties.

3. Messages We Send You

We message you on WhatsApp, at the number you give us, about bookings you make with us:

• to confirm a booking, update you on it, and confirm your arrival time the day before your visit;
• once, if you start a booking or send a booking request that doesn't go through, to help you finish it;
• once, after a visit, to ask how it went and whether you'd leave us a Google review. We never offer anything in return for a review.

Booking links and app notifications. Our messages about a booking may include a private link to that booking, so you can see it, change the date, or save it to your Upward account. Anyone you forward the link to can see the booking, so keep it to yourself. If you turn on notifications in your account, we also send a reminder to that phone the day before each visit. You can turn them off in your account at any time.

Reminders when a clean is due. If you ask us to, we'll also WhatsApp you when your next clean is due (we suggest every 6 to 12 months). You can ask for these by ticking the box when you book, by switching them on in your profile, or by telling us on WhatsApp. If you have an Upward stamp card, we may also remind you when a clean is due and what your card is worth, unless you've switched reminders off.

Stopping reminders. Reply STOP to any reminder, switch reminders off in your profile, or email us at enquire@upwardcleaning.sg. We'll stop as soon as we get your message or see the change. If you replied STOP or emailed us, and later want reminders again, message us on WhatsApp. Stopping reminders doesn't affect messages about a booking you've made.

4. Payments, Service Providers & Cookies

Online payments are processed by Stripe; your full card details go directly to Stripe and never touch our servers. If you set up a recurring cleaning plan, Stripe securely stores your payment method so future visits can be charged as described in our Terms of Service. Accounts and booking data are stored with Google Firebase on servers in Singapore. We use Google Analytics cookies (with consent) to understand how visitors use the site. WhatsApp conversations are protected by WhatsApp's end-to-end encryption.

5. Your Rights (PDPA)

In line with Singapore's Personal Data Protection Act, you may ask us to access, correct, or delete the personal data we hold about you, or withdraw consent to its use, including your consent to reminders, at any time. Contact us using the details below and we will respond within a reasonable time. To stop reminders, see section 3.

6. Contact Us

If you have any questions regarding how we handle your data, please contact us at enquire@upwardcleaning.sg or message us on WhatsApp.